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Приёмная

Николай Пантелеев

28 мая 2020 28.05.2020

Давно не было у нас #ozon

Ситуация, оформил я поставку на данный маркетплейс, машина загрузилась и поехала из СПБ в Тверь. И вот, до поставки 5 часов- мне звонят с ОЗОНа и говорят, что у меня есть возврат (1 товар), если водитель его не заберет с поставкой, то эту же поставку ОЗОН не примет. На мой резонный вопрос о том, что мне делать, если машина уже почти у вас, мне сказали, что надо переслать доверенность на водителя по ЭДО.

Доверенность сделана и отправлена. Итог уже, наверное, понятен. Поставка не принята из-за возврата 1шт. товара. Лишние издержки по логистике, простой, недопоставка. Спасибо вам, #OZON за некомпетентную работу.

Совет всем, кто колется, но продолжает есть кактус: абсолютно со всеми поставками выдавайте доверенность на вывоз.

P.S. по телефону сказали, что мне на почту должно приходить уведомление о возвратах, даже уточнили адрес и во время разговора это уведомление повторно отправили. Как думаете, пришло ли оно мне? :)

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