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Владислав Истомин

23 янв 2021 23.01.2021

Ozon возвращает селлерам подержанный товар

Дикая ситуация с заказом 02854750-0148-1 в OZON. Покупатель использовал наушники-затычки (между прочим в комплекте одноразовые амбушюры), внимание, в течение двух месяцев и потом по причине того «не подошел цвет» смог их вернуть! То есть претензий по качеству нет, есть только «не подошел цвет» после двух месяцев использования наушников!

Я уже молчу о гигиенических вещах при использовании затычек… И озон возвращает нам б/у товар. В обращении #1422933 идут какие то шаблонные отписки по всей видимости от удаленного сотрудника-студента.

Стоимость наушников 50 тыс рублей.

#жалобаozon

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Евгений Голубев

24.01.2021

Сейчас придет сотрудник Озона, и ответит нам что бывает "Человеческий фактор".
Нарушителей накажем, а вам "извините" на хлеб намажем.

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Владислав Истомин

24.01.2021 Автор

Мне почему то кажется что возврат был приближенным к пункту выдачи/возврата человеком.

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Евгений Голубев

25.01.2021

Типо "знакомый"?) Хотя возможно. Кореша попросил

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