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23 янв 2021 23.01.2021

Ozon возвращает селлерам подержанный товар

Дикая ситуация с заказом 02854750-0148-1 в OZON. Покупатель использовал наушники-затычки (между прочим в комплекте одноразовые амбушюры), внимание, в течение двух месяцев и потом по причине того «не подошел цвет» смог их вернуть! То есть претензий по качеству нет, есть только «не подошел цвет» после двух месяцев использования наушников!

Я уже молчу о гигиенических вещах при использовании затычек… И озон возвращает нам б/у товар. В обращении #1422933 идут какие то шаблонные отписки по всей видимости от удаленного сотрудника-студента.

Стоимость наушников 50 тыс рублей.

#жалобаozon

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Alina Levina

24.01.2021

я бы хотела привести примеры продаж и возврата в США, но не буду 😁

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Dmitry Yashin

24.01.2021

Просим

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Olga Shvets

26.01.2021

На Amazon беспроблемный возврат. В том числе из России - даже стоимость пересылки компенсируют.

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Dmitry Yashin

26.01.2021

Очень содержательно, спасибо.

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onepositive

24.01.2021

бессмысленно сравнивать

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