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Sania Hurt

1.09.2021

Была аналогичная ситуация. Спор закрыт в пользу продавца, так как робот видит информацию о доставке только по данным Aliexpress.
Я сам приложил снимки системы отслеживания: "Подробности доставки", и затем ссылка "GOT".
После закрытия спора оформил жалобу на решение, связался со службой поддержки и попросил их проверить фактический адрес доставки самостоятельно. Также, попросил приложить к спору те данные о доставке, которые они видят в системе отслеживания транспортной компании.
Позже, ещё раз связался со службой поддержки: оператор извинился, оперативно закрыл спор в мою пользу и выдал купон на 200руб. Деньги вернулись на счёт через несколько дней.

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