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Мария Журавлева

18.11.2021

Здравствуйте! Мне отменили 8 заказов на 10 книг Эксмо. Смс об отмене пришли в 3:40 ночи, и это какое-то отдельное издевательство. Писать в поддержку Озон начала с утра. Вначале была стандартная отписка с сожалениями, затем какой-то готовый шаблон про сроки возврата. И только в третьем ответе сообщалось, что виноват Эксмо, он ошибся и не может выполнить мой заказ. (Вероятно к этому времени стороны договорились, кого назначить виноватым). Предложение начислить мне баллы, чтоб я могла перезаказать книги по новой цене, проигнорировали.
Буду рада присоединиться к какому-нибудь мероприятию, чтоб Озон понял, что так поступать с покупателями нехорошо

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