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19 дек 2021 19.12.2021

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Альфа-Банк

19.12.2021

Здравствуйте, Александр.

Во всём разберёмся и вернёмся с решением 👌

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Влад Куряев

19.12.2021

О да...мне через приложение как физику - до сих пор решить вопрос не могут. Тоже попросил выписку с точным временем (с секундами), о зачислении возврата кэшбэка - так это прям проблема. Два дня уже решают вопрос. Ущербный банк (с Большой буквы - для Вас не достойно).
А суть проблемы в том, что приложение, в момент возврата кэшбэка, купило мне паи Альфакапитал, и менеджеры поддержки говорят (даже зачитали мне ответ (правда мне не прислали), что доступ у приложения есть только у меня, а значит паи купил я. Отвратительный банк.

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Альфа-Банк

19.12.2021

Влад, посмотрели переписку. В чате вам задали уточняющий вопрос, но ответ не получили. Можно ещё раз продублировать там запрос.
Не совсем понимаем, как именно поможет знание секунд операции? Посмотреть можно только минуты. Операции разные, и обе должны быть в Истории в приложении.

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