Excellent verbal and written communication skills in English & Russian.
Strong computer skills.
High level of organization, multitasking skills and the ability to work under pressure with deadlines.
Ability to take independent action and make sound decisions.
High level of energy, positive attitude and the ability to work cross-functionally with teams.
Assist customers in a warm, friendly, enthusiastic, and timely manner.
Articulate the mission of Grabr and educate customers about the brand and product.
Excel in an extremely fast-paced environment; multi-tasking between customers.
All customer communication will be conducted via email.
As a Customer Experience Specialist, you will be the face of the Grabr brand. You will ensure that each and every customer is assisted. You will constantly share feedback to multiple teams within Grabr to improve our service model.