27 ноя 2021 27.11.2021

Суд с озон. Выдали заказ другому человеку

Может есть у кого опыт разбирательств с озон? Сумма не большая, но ситуация принципиальная)

Был сделан заказ 45904543-0022 упаковка 2.

22 ноября получил уведомление о его выдаче. Написал в поддержку, успокоили, сказали это ошибка, товар на месте, кто то случайно статус «получено» нажал.

Пришёл на следующий день, меня просят назвать последние цифры номера телефона и выдают чужой заказ. Моего заказа нет. Показываю им уведомление, что заказ был выдан, они говорят этого быть не может и все в этом духе.

Как итог уже 28 ноября, товара моего нет, денег нет. Служба поддержки ежедневно говорит свяжемся завтра, все решим в вашу пользу, в пункте выдачи говорят мы не в курсе. Вместо заказа получил кучу завтраков👎

И подобные сообщение о «максимальной приоритетности и сложности»

#жалобаozon

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IA F

28.11.2021

А где скрины заявления в суд?

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28.11.2021

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SmoothGrad

31.08.2022

Прошел год и озон наконец решил ввести допп проверку

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