Наталья Васильевна Девятаева

9 апр 2022 9.04.2022

Авито и Boxberry потеряли заказ

13 марта 2022 продавец отправил заказ с помощью Boxberry трек номер прислали 0000174729941.при отслеживании по этому номеру с 15 марта направлено в город получателя и все информации больше нет.расчетный срок получения 18 марта 2022 года.сегодня 09.04.2022 ответ от Boxberry отправлено в претензионный отдел. ответ от авито запросили информацию в Boxberry.почему не возвращаете деньги посылка потерялась ?????

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Авито

9.04.2022

Здравствуйте, Наталья. Информацию по вашему заказу уже уточняем. Вернемся с ответом, когда все выясним.

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Авито

28.04.2022

Здравствуйте. Мы получили информацию, что товар не был утерян. Но по техническим причинам заказ был отменён партнером и товар вернулся продавцу. Извините, что так получилось. Если покупка товара ещё актуальна, вы можете договориться об этом с продавцом. Еще мы начислили вам 400 бонусов – вы можете использовать их при публикации объявлений или применить услуги продвижения.

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