Екатерина Старикова

27 апр 2022 27.04.2022

Авито не возвращают деньги

Совершала покупку по безопасной сделке переводя деньги Авито на счет, продавец не стал отправлять товар, удержанные деньги так Авито и не перевёл

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Авито

27.04.2022

Здравствуйте, Екатерина. Уточним подробности по вашему заказу, вернёмся с ответом, как только всё выясним.

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Авито

27.04.2022

Мы все проверили – когда заказ отменился, отправили запрос в банк на отмену операции. До момента отправки товара его стоимость не снимается, а замораживается на счете покупателя — поэтому при возврате может не прийти уведомление о поступлении денег. Пожалуйста, проверьте счет и запросите выписку в банке. Как правило, в выписке либо не отображается списание, либо отображается и списание, и возврат. Если после проверки выписки у вас остались вопросы - пожалуйста, обратитесь в службу поддержки своего банка. Там смогут вам помочь.

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