Иван Дробот

4 янв 2023 4.01.2023

СберМегаМаркет не возвращает деньги за отменённый заказ

16.12.2022 года оформил заказ на СберМегаМаркет (номер доставки 758747376). 16.12.2022 года пришло смс-сообщение от продавца, что заказ отменён, при этом в СберМегаМарке статус заказа не изменён, остался «отправлено продавцу». 17.12.2022 года написал обращение ССS-1577983, после писал в чат, звонил оператору, но до сих все разбираются как вернуть мне денежные средства.

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Мегамаркет

6.01.2023

Здравствуйте. Приносим извинения за неудобства. Вопрос обязательно будет решён в рамках обращения CCS-1577983. В связи с высокими нагрузками, продолжительными выходными и праздничными днями для решения вопроса может потребоваться чуть больше времени. Мы передали запрос нашим специалистам, чтобы как можно скорее предоставили вам обратную связь.

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Иван Дробот

16.01.2023 Автор

Здравствуйте. Ваши специалисты не торопятся решать данный вопрос. Уже 10 дней прошло.

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Мегамаркет

7.04.2023

Благодарим вас за ожидание в решении вопроса. Будем очень рады вашим новым заказам.

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