29 ноя 2023 29.11.2023

Не пришли деньги за отмену заказа на сбермегамаркет

21 ноября 2023 года сделал заказ на сбермегамаркете , он состоял из двух товаров (колонка и наушники).Решил отменить т.к нашёл выгоднее предложение на маркетплейсе. Отменил я буквально где то часа через полтора после оформления.Колонку на сумму 10153 мне отменили в этот же день.Наушники отменили под утро следующего дня. Деньги за колонку (10153) пришли спустя 2 дня, а за наушники (3067) так и не пришли. Пишу в поддержку сбербанка меня отправляют к мегамаркету, и аналогично наоборот.Сбербанк говорит что со стороны мегамаркета возрата пока что не было.Жду уже неделю, ни слуху не духу от двух этих сторон, прошу разобраться с данной проблемой . Номера заказов: 9933024993081 и 9932997622965

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Мегамаркет

29.11.2023

Здравствуйте, Денис! Очень обеспокоены. Пожалуйста, напишите нам в личные сообщения. Разберемся в ситуации.

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