10 ноя 2023 10.11.2023

Мега маркет не возвращает деньги за отменённый товар. Уже больше месяца!!

29 сентября были заказаны и оплачены картой онлайн 2 пачки корма grandorf - доставка 9440397836040 . 30 сентября привезли только одну пачку, так же в заказе была накладная в которой было указано что одна пачка отменена. Я больше 6 раз открывал обращения о возврате средств, но все они закрывались безуспешно, больше 10 раз звонил в поддержу и получал только обещания, открывалось очередное бесполезное обращение которое потом закрывали под предлогом что якобы продавец со мной связался и все решил!! Заказ до сих пор якобы в сборке продавцом! Итог больше месяца я не могу вернуть деньги за отменённую часть заказа и служба поддержки ничего не может (не хочет) сделать.

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Andyghf

10.12.2023

Здравствуйте!
Номер доставки 9097973798598 от 21.11.23.
Уже 10 дней не могу отменить заказ, который вы мне не можете отправить со склада в течение 3-х недель. Есть обращение под номером GDS-2478061 на которое я дал ответ с прикплепнием скриншотов, но никакого ответа мне никто так и не дал. 4 раза звонил в поддержку, со слов операторов они каждый раз делали заявку на отмену заказа и больше помочь нечем не могут!!! Я прошу отменить заказ и вернуть мне мои деньги!!

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