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Почему не стоит заказать на сбермегамаркет или мегамаркет

Заказала подарок на новый год, причем заранее. Но как обычно Мегамаркет умеет испортить праздник. Не понимаю, почему они не несут ответственность.

История следующая: заказала конвектор в качестве подарка, проверила что фото и описание модели совпадает. Но доставляют 25 декабря не ту модель, в тот же день оформляю возврат. Написали, что до 27 ответят. В итоге, никакого ответа нет. Оператор говорит что подключил специалистов Мегамаркет, но они ничего не пишут и не отвечают. В итоге 31 декабря, прям перед новым годом закрывают обращение, без решения. Оператор все также говорит, у нас все так работает и что он снова подключает специалистов, которые ничего не отвечают. По сей день нет возврата!

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