31 июл 2021 31.07.2021

Продолжение истории про МТС

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По истечении максимальных 45 дней никакой информации по наушникам не появилось. На этой основе 23.07.2021 сделали новую заявку в офисе на возврат денег , тк все сроки прошли и наушники пропали.

Возврат даже якобы одобрили с какой-то попытки - звонил сотрудник офиса, что можно подойти за деньгами. Правда, номер заявки мне так и не сказали - типа это внутренняя заявка и номер не дают.

И даже при одобренном возврате "возникает ошибка в программе". Сделали заявку на исправление ошибки со сроком исполнения 3 часа 19 минут.

26.07.2021 эта ошибка не была исправлена. На вопрос "Когда исправят?" мне сказали , что не знают. Но мне позвонят. Сроков вообще никаких не называют. И вот прошла неделя - звонка нет. Сегодня 30.07.2021 г. Одобренная заявка есть - денег нет.

#МТС#жалобаМТС

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