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Иван

26 июл 2022 26.07.2022

«Билайн» списали деньги при добровольной блокировке

25.07.2022 заблокировал номер, чтобы не списывалась абонентская плата по предоплатному тарифу «Близкие люди 3+ архив 02.2022» в период с 26.07.2022-26.08.2022. Утром 26.07.2022 обнаруживаю списание в минус. В дополнительной информации к тарифу указано следующее:

Исходя из данной формулировки, деньги либо должны списаться в полном объеме либо не списаться? Как вернуть деньги за неиспользуемый период?

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билайн

26.07.2022

Здравствуйте, Иван.
По указанному тарифу действительно при положительном балансе оплата списывается в минус и пакеты начисляются в полном объеме. За следующие периоды списание не происходит, если баланс так и остался минусовым. Если вы не пользовались тарифом в течение всего расчетного периода, то мы можем сделать перерасчет. Для этого напишите нам в личку ваш номер и ФИО владельца.

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