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Екатерина Филиппова

6 ноя 2022 6.11.2022

OZON: Озон не возвращает деньги с баланса средств ни на какую банковскую карту!!!

Доброго дня! Мы отказались от товара, который был оплачен с озон карты от РНКО банка. Сумма 59580₽.

Озон вернул деньги на баланс средств.

Вывести с баланса средств не дают. Отправляли уже тысячу запросов, но в истории платежей статуса о выводе нет. Писали в тех поддержку, кормят завтраками. Уже почти 10 дней прошло!!!!!!!

Может эта статья как то повлияет на ускорение процесса? !!!!

Номер возвращенного заказа 36606642-R11

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Анастасия

23.11.2022

Точно такая же ситуация!!! Не возвращают деньги на карту, а удерживают в системе на балансе средств. Уже вторую неделю пишу в службу поддержки и бесполезно! Одни пустые шаблонные обещания! Это нарушение Закона о защите прав потребителя и незаконное распоряжение чужими деньгами! Заказ 42914432-0064.

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