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NK

4 дек 2022 4.12.2022

Яндекс Лавка: секрет за секретом

Узнала, что для новых клиентов, ранее не пользовавшихся приложением, действует скидка на первый заказ.

Стандартная тема: наполнила корзинку, попыталась примерить промокод — а сервис утверждает, что я ранее оформляла заказ.

Написала в саппорт и получила следующий ответ. Оказывается, мои близкие уже познакомились с сервисом (не с моего аккаунта!), поэтому новым клиентом я не считаюсь.

Что за близкие и как они влияют на мое знакомство с Лавкой я искренне не понимаю, но Яндекс разобраться не поможет: конфиденциальная информация 🤡

Зато понимают, спасибо)))0)

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Яндекс.Лавка

4.12.2022

Здравствуйте!

Увы, вынуждены согласиться с коллегами из поддержки.
Акция работает стабильно и применяется только для новых пользователей. Если покупки уже были, скидка не отобразится в корзине.

Сообщить детали заказа или подробности проверки не можем, так как это конфиденциальная информация.

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NK

4.12.2022 Автор

Объясните, пожалуйста, почему, если я ничего не заказывала, я не новый пользователь?

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