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Максим Данберг

13 янв 2023 13.01.2023

KUPIBILET.RU не отвечает на запрос две недели

До этого проблем с #kupibilet_ru не было, но все случается впервые. Поддержка просто не выходит на связь. Горячей линии нет

Случилось так что приобрел билеты на данном сайте. Было немного дешевле чем через Авиакасса или у Авиакомпаний. Маршрут сложный Южно-Сахалинск - Красноярск - Сочи - Стамбул. Авиакомпании Аврора, Аэрофлот, Россия (все по сути Аэрофлот. Но 29.12.2022 приходит уведомление от Аэрофлота об отмене рейса Красноярск-Сочи. Казалось бы не проблема Связался с авиакомпанией, сообщили что заменить не могут, возврат денег только через Kupibilet, а это три авиакомпании и мне надо оказаться на приеме у врача в Стамбуле не позднее 21.01.2023.

Служба заботы не выходит на связь уже две недели. Что делать не понятно.... Покупать новые билеты, заменять эти, хоть какой-нибудь ответ.

Похоже впустую потрачены деньги. А Служба Заботы объявится через пол года и скажет что теперь деньги вернуть нельзя

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Купибилет

19.01.2023

Здравствуйте, Максим! 16 января 2023 года ваш возврат был подтвержден. Денежные средства поступят на счет в течении 30 дней. Благодарим вас за терпение 💚

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