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Уоррен Баффет

12.03.2019

Берите пример с колл-центров крупных компаний. Позвоните, попробуйте поорать по какому-то мелкому поводу и следите за реакцией. Очень мало вероятно, что барышня на той стороне прервет разговор по своей инициативе. После того как у вас кончатся силы орать, вас спросят - "могу ли я еще чем-то помочь?", на ваше "НЕ-Е-Е-Е-ЕТ!!!" попросят после завершения разговора поставить оценку уровню обслуживания, от 1 до 5 в тоновом режиме.
Если вы не можете так же как они - наймите профессиональный колл-центр.

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Василий Зеленкин

12.03.2019

Уоррен, ты лучший!

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