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Юлия Рубцова

28 июн 2023 28.06.2023

Сбермегамаркет не возвращает бонусы Спасибо

Был возврат товара, купленного через Сбермегамаркет. Оформили заявку, отдали курьеру товар. Деньги вернулись через день, а вот бонусы Спасибо (больше 1000) Сбермегамаркет не возвращает уже почти 2 месяца. Писала 3 раза обращение, закрывают или не отвечают. Первый раз такое, и никакой управы нет на них, в поддержке ничем помочь не могут. Безобразие

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Мегамаркет

28.06.2023

Здравствуйте! Напишите нам в личные сообщения номер заказа, проверим информацию.

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Юлия Рубцова

29.06.2023 Автор

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Maksim K

29.06.2023

Добрый день. У вас есть право обратиться в суд с требованием возмещения убытка(сумму бонусов в рублях) или с требованием о начислении бонусов(+суд.неустойка). ВС РФ признал бонусы подпадающими под ЗоЗПП(Определение ВС РФ №5-КГ21-191-К2 от 08.02.22).

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