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Антон

7 янв в 11:54 7 янв

Мегамаркет и Эльдорадо, и не выданый заказ

26.12.2023г оформили заказ через Мегамаркет 9125044061135, самовывозом с Эльдорадо 872991338, общей суммой 20449. Однако 27.12.2023 придя в магазин обнаружили что товар царапан, и забирать не стали. В приложении мегамаркета нажали "отменить заказ". Однако на следующий день статус сменился на "получено". Было созданно обращение CCS-5255876, однако с решением мы не согласны, мы НЕ забирали товар, он так и остался на витрине(варочная панель встройка, для понимания)

Ситуация осложнена тем, что физически магазин на расстоянии 300км, туда лишний раз нп съездить.

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Антон

7 янв Автор

А вы от какой из этих организаций представитель?

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Мегамаркет

7 янв

Здравствуйте! Обеспокоены ситуацией. Напишите, пожалуйста, нам в личные сообщения. Понадобится номер телефона и ФИО, которые вы указали в Личном кабинете. Очень хотим помочь.

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