Vladislav Kurnenkov

7 мар 2023 7.03.2023

Пустая и рваная коробка вместо телефона

Яндекс.Маркет, заказ 201021351. Выбирал доставку Samsung Galaxy S23 Ultra в подарок жене к 8 марта. Специально искал "Доставка Яндекса" и "Со склада Яндекса", видимо это оказалось ошибкой. Приехала пустая и разорванная коробка без телефона внутри, курьер вручил и убежал. Странно ведет себя поддержка - в мессенджере обещали обратную связь в течение 48 часов, сейчас перестали что-то отвечать как по почте, так и в Яндекс.Мессенджере, по телефону - мы разбираемся и без каких-либо сроков. Это очень расстраивает.

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Яндекс Маркет

7.03.2023

Владислав, здравствуйте!

Уже проверяем, что произошло с заказом, и почему коробка оказалась пустой. Скоро вернёмся с информацией.

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Яндекс Маркет

9.03.2023

Простите, что и здесь задержались с ответом. Всё проверили и вернули деньги — обычно они приходят на карту в течение 1 дня, но не более 30 суток

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Vladislav Kurnenkov

9.03.2023 Автор

Вопрос решен, благодарю

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Яндекс Маркет

10.03.2023

Очень рады, что вопрос решился!

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