#Колл

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Астра Пейдж Контакт-центр

4.03.2022

Все, что вы хотели знать об IVR (и немного больше)

«‎Добрый вечер, Александр. Вас приветствует служба поддержки. Чтобы узнать баланс на карте, нажмите 1». Знакомая история? Какие чувства она вызывает: может, раздражает голос, слишком громкая мелодия или же в меню нет опции связи с оператором?
То, что мы привыкли именовать «‎роботом», корректно называется Interactive Voice Response (IVR). Сервис…

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Андрей Шмиг

2.11.2020

Франшизы колл-центров: отзывы и большое исследование

Мы провели большое исследование отзывов и предложений франшиз колл-центров, контактных центров и удалённых отделов продаж — в этой статье делимся полученной информацией с вами, чтобы вы могли принять правильное и взвешенное решение, а не подверглись эмоциональному порыву на псевдо-обещания «лидеров» рынка.

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