Алексей Максимович

1 дек 2021 1.12.2021

М-видео, ошибка кассы или удержание денежных средств ?)

Добрый вечер! Возникла проблема в магазине М-видео. Оформил заказ с оплатой 100% - на ноутбук Apple MacBook Pro 13, 28.11.2021. Сегодня 01.12.21 составили заявление на отмену заказа и возврат денежных средств, заявление приняли, попросили пройти на кассу для возврата денежных средств, у кассира произошла какая-то ошибка с кассой, в следствии чего мне сказали что денежные средства вернуть не могут, оформили заявку на неисправность кассы(как я понял) и что возврат по моему заказу смогут произвести не раньше 15.12.21, больше ничего пояснить не смогли ! На горячей линии тоже никакой конкретики. Не понимаю чем регламентируется такое удержание денежных средств,более чем на 2 недели, просто: «Подождите мы все решим!». Из документов смог выбить только копию товарника на компьютер, с подписью сотрудника и примечанием, о том что возврат денежных средств не произведён.

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Алексей Максимович

2.12.2021 Автор

@М.Видео-Эльдорадо

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М.Видео-Эльдорадо

2.12.2021

Здравствуйте, Алексей! Ответили вам в личные сообщения. Сделали запрос в магазин. Постараемся приоритизировать транзакцию отмены.

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