22 дек 2021 22.12.2021

Ozon: мой оплаченный заказ выдали другому человеку и не возвращают за него деньги

Получала заказы в озон, показала всего один штрих-код и сказали «мы высадим вам сразу все» отдала коробочки, придя домой поняла что части заказов нет, но статус у них «получено»

Поддержка кормит завтраками, в итоге по прошествию дней даже не пишут, после некоторых обращений опять в поддержку пишут тоже самое «мы разбираемся» заказ был на 3000р

41651063-0010 это номер заказа в котором должно было быть 2 упаковки. Одну отдали , второй я и не видела…

Буду писать во все инстанции, это не дело отдавать любые заказы по фамилии как они часто делают

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Ozon

23.12.2021

Анна, добрый день. Вы правы, заказы должны выдать по штрихкоду, также возможна выдача по номеру заказа и номеру телефона или по номеру телефона и ФИО. Решили с вами вопрос в звонке, спасибо, что уделили время. Заказы ждут вас на пункте выдачи, вы можете их забрать в удобные для вас часы. С сотрудниками пункта выдачи дополнительно проведём беседу по правилам выдачи. Простите, что не удалось получить все заказы вовремя.

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