Рословец Галина

4 дек 2022 4.12.2022

Озон не возвращает деньги с баланса средств и не дает оплатить заказы этими же средствами.Будьте внимательны

Сделала возврат товара, который был оплачен озон картой. Деньги( это уже классика жанра) вернулись на баланс средств. Жду рассмотрения заявки, но сроки с 2-х дней уже увеличились до 7 дней+зачисление в банк 2-3дня.Объясняют это загруженностью. Но это мошенничество!! Вы не возвращаете мои деньги и не даете мне оплатить этими средствами заказы, которые ожидают меня в ПВЗ. Пока вы вернете мне деньги, мои заказы уже уйдут обратно. Требую вернуть деньги в кратчайшие сроки!

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Ozon

5.12.2022

Галина, здравствуйте. Деньги вернули за возврат на ваш баланс 2 декабря, в этот же день вы сделали заявку на их вывод. Выполнение заявки сейчас может занять до 7 дней. Пожалуйста, ожидайте. Отправка отобразится во вкладке "Баланс средств".
Хотелось бы отметить, если вы оплачивали заказ при получении, деньги при возврате или отмене возвращаются всегда на баланс. Пишем об этом тут: https://docs.ozon.ru/common/oplata/postoplata/#%D0%B2%D0%BE%D0%B7%D0%B2%D1%80%D0%B0%D1%82

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