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26 ноя 2022 26.11.2022

Озон не возвращает деньги на карту и игнорируют! С 23.11.2022 при возврате товара, озон отправил деньги не обратно на озон счёт, а на внутренний баланс, с этого баланса невозможно вывести деньги, а замечательная тех. поддержка игнорирует и отписывается и почта в том же духе!!! Это мошенничество ОЗОН!!!!

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Ozon

27.11.2022

Здравствуйте, Наталия. Простите, что так долго помогаем. Сейчас огромная нагрузка на службу поддержки из-за наплыва заказов в период распродаж. Скажите номер заказа, мы оперативно сделаем банковский перевод.

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Наталия

27.11.2022 Автор

56645415-0077

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Ozon

28.11.2022

Наталия, здравствуйте. Спасибо за уточнение. Сейчас вывод денег с баланса занимает чуть больше времени чем обычно. Постараемся ускорить этот процесс. После того как деньги будут отправлены с баланса, срок зачисления их на карту составляет 2-3 дня. Простите, что заставляем ждать, в ближайший час деньги будут отправлены.

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