Олеся Кувайцева

29 ноя 2022 29.11.2022

Здравствуйте. Вернула товар на озон, деньги вернули на баланс озон,хотела их вывести но все безрезультатно. Как вернуть?

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Ozon

30.11.2022

Олеся, здравствуйте. Нашли ваш аккаунт по фио. Заявки на вывод средств обрабатываются в течение 1-2 дней, сегодня - завтра сделаем вам банковский перевод по реквизитам, информация сразу отобразится на балансе средств. Далее зачисление от банка 2-3 рабочих дня. Ожидайте, пожалуйста.

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Искатель

30.11.2022

Уважаемый представитель Озон, я повторяю важный вопрос, который интересует очень многих: почему банковский перевод не оформляется СРАЗУ и АВТОМАТИЧЕСКИ после заявки на вывод средств с Баланса?

Почему клиенты вынуждены многократно обращаться в поддержку, получать отписки, ждать неопределенный срок и в итоге добиваться сдвига ситуации с мертвой точки только путем публичной жалобы?

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