26 авг 2023 26.08.2023

OZON, не вернул денежные средства за возврат товара!

Совершила возврат заказа ozon, 24.08.2023 на сумму 1955 рублей, ранее заказ был оплачен через систему быстрых платежей, до настоящего времени денежные средства не кару не возвращены, ozon отнекивается, что все отправлено, но по факту ничего нет, и да, возврат должен был быть возвращен также через СБП, как это было с предыдущими возвратами, которые поступали в течении двух минут. Очень не приятная история, и более не вызывает желание пользоваться данным сервисом(((

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Ozon

26.08.2023

Диана, здравствуйте. Деньги обычно возвращаются на карту в течение 1-3 дней, точный срок зависит от банка. Мы дополнительно связались с финансовым отделом, как будут новости - напишем.

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Diana Bondar

26.08.2023 Автор

До этого никогда такого не было, возврат приходил в течении двух минут, так как оплата была через сбп, 24.08 был сделал возврат, и деньги вернулись сразу, почему возврат от 23.08 на сумму 1955 до сих пор не возвращен? Не понятно. Надеюсь что будет решение проблемы!!!

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26.08.2023

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Diana Bondar

26.08.2023 Автор

Так денежные средства должны были вернуться через сбп в течении двух минут!

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