Katerina Borodina

7 ноя 2023 7.11.2023

На ОЗОНе заказали товар в подарок на день рождения. Ждали растоможку 3 недели. Когда товар передали в России курьеру, он

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Katerina Borodina

7.11.2023 Автор

заказали на ОЗОНе товар в подарок на день рождения. Ждали растоможку 3 недели. Когда товар передали в России курьеру, он позвонил и сказал, что привезёт завтра, а через 3 часа после этого отменил заказ по причине - не удалось вручить заказ. Конечно, не удалось, если он не привёз. Как могли отменить без согласия покупателя? Просто не захотел везти? А мы очень ждали. Человек без подарка остался. И выходит никто не виноват. Странная контора. Кто знает, что делать в таких случаях? Техподдержка предлагает оформить заново. Сейчас этот же товар стоит в 2 раза дороже и ждать ещё 3 недели. Кто компенсирует моральный и материальный ущерб?

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Ozon

7.11.2023

Катерина, здравствуйте. Поделитесь номером заказа, пожалуйста. Разберёмся, что случилось.

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