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18.02.2021

Коллекторы «Сбера» начали использовать технологию распознавания эмоций должников Статьи редакции

Программа может определить радость, удивление, нейтральное состояние, страх, уныние, раздражение и злость собеседника.

Это позволяет нам составить более полный портрет клиента, выявить степень его удовлетворённости, нюансы эмоционального состояния и в зависимости от всего этого использовать оптимальные сценарии диалога.

Денис Кузнецов, директор дивизиона «Розничное взыскание и урегулирование» «Сбербанка»

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