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Тинькофф

13.12.2020

Приветствуем.

Нам правда жаль, что из-за задержки в обновлении информации вы столкнулись с такой ситуацией. Вторая заявка сработала из-за этого.
Брокерский сервис должен быть всегда стабилен. Число клиентов Тинькофф Инвестиции за последнее время выросло в разы, вместе с этим и нагрузка на сервисы. Мы активно работаем над тем, чтобы полностью исключить такие ситуации, усилив техническую часть.
Наша вина, простите.

Говорить в чате, что непокрытых позиций нет, было неправильно. Проведем работу над ошибками и по этой части.

Вопрос компенсации рассматриваем, постараемся дать ответ как можно скорее.

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Аккаунт удален

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Тинькофф

15.12.2020

Мы решаем ваш вопрос в приоритете. Постараемся ответить как можно быстрее.

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Тинькофф

15.12.2020

Уже ускорили, держим ситуацию на контроле.

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