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Екатерина Филиппова

6 ноя 2022 6.11.2022

OZON: Озон не возвращает деньги с баланса средств ни на какую банковскую карту!!!

Доброго дня! Мы отказались от товара, который был оплачен с озон карты от РНКО банка. Сумма 59580₽.

Озон вернул деньги на баланс средств.

Вывести с баланса средств не дают. Отправляли уже тысячу запросов, но в истории платежей статуса о выводе нет. Писали в тех поддержку, кормят завтраками. Уже почти 10 дней прошло!!!!!!!

Может эта статья как то повлияет на ускорение процесса? !!!!

Номер возвращенного заказа 36606642-R11

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Алеся Алеся

21.11.2022

Аналогичная ситуация. Деньги висят там , где удобно озону, без каких-либо отметок о том, что мной было создано несколько проигнорированных заявок на вывод денег с баланса средств, вернула товар на сумму 6266 и деньги так и зависли на озоне за возврат товара №24188743-R1

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