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Екатерина Филиппова

6 ноя 2022 6.11.2022

OZON: Озон не возвращает деньги с баланса средств ни на какую банковскую карту!!!

Доброго дня! Мы отказались от товара, который был оплачен с озон карты от РНКО банка. Сумма 59580₽.

Озон вернул деньги на баланс средств.

Вывести с баланса средств не дают. Отправляли уже тысячу запросов, но в истории платежей статуса о выводе нет. Писали в тех поддержку, кормят завтраками. Уже почти 10 дней прошло!!!!!!!

Может эта статья как то повлияет на ускорение процесса? !!!!

Номер возвращенного заказа 36606642-R11

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Скутина Наталья

27.11.2022

Я уже две недели не могу вывести деньги с баланса средств. С 15 ноября подала 5 заявок, на разные карты и НИ ОДНА заявка не обработана!!! В поддержке 2 недели кормят завтраками и шаблонными ответами! 64000 висит мертвым грузом. Всегда заказывала товары у них, но после такого свинского отношения пропало все желание иметь дело с этим маркетплейсом. Уважаемые сотрудники, если за заказ 40133298-R10 сумма в размере 64877 не будет возвращена в течении 2х дней, я обращаюсь в соответствующие инстанции с претензией и заявлением о нарушение законодательства.

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