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Екатерина Филиппова

6 ноя 2022 6.11.2022

OZON: Озон не возвращает деньги с баланса средств ни на какую банковскую карту!!!

Доброго дня! Мы отказались от товара, который был оплачен с озон карты от РНКО банка. Сумма 59580₽.

Озон вернул деньги на баланс средств.

Вывести с баланса средств не дают. Отправляли уже тысячу запросов, но в истории платежей статуса о выводе нет. Писали в тех поддержку, кормят завтраками. Уже почти 10 дней прошло!!!!!!!

Может эта статья как то повлияет на ускорение процесса? !!!!

Номер возвращенного заказа 36606642-R11

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Адель

6.12.2022

Здравствуйте! Я уже не знаю куда обращаться. С 11 ноября вы все не можете решить проблему. Списали по рассрочке 1783 рубля два раза с карты халвы, потом опять списали с карты Сбербанка в итоге вы списали 5,349 рубля все вместе. Я все оплатила как положено в срок . Хотя должны были 1,783 всего лишь. Обращалась и банк уже деньги ушли к вам. Но почему они так и не поступают ко мне в мой лимит рассрочки ?? Выписки я вам отправляла в озон поддержку в чат.

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