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Екатерина Филиппова

6 ноя 2022 6.11.2022

OZON: Озон не возвращает деньги с баланса средств ни на какую банковскую карту!!!

Доброго дня! Мы отказались от товара, который был оплачен с озон карты от РНКО банка. Сумма 59580₽.

Озон вернул деньги на баланс средств.

Вывести с баланса средств не дают. Отправляли уже тысячу запросов, но в истории платежей статуса о выводе нет. Писали в тех поддержку, кормят завтраками. Уже почти 10 дней прошло!!!!!!!

Может эта статья как то повлияет на ускорение процесса? !!!!

Номер возвращенного заказа 36606642-R11

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Анастасия Юрьевна

13.12.2022

Здравствуйте. Ранее подавала заявку на вывод денег с баланса средств, заявка от 4 декабря. Срок решение заявки не более 7 дней. Ранее мне ответили что деньги должны поступить на мой счёт не позднее 14 декабря, так вот деньги не пришли. Даже в истории баланса нет информации что деньги перевели. Вы сказали если деньги не вернуться до указанного срока вам написать и вы разберётесь. Но вы пишите одни отписки каждый день. Когда вернёте деньги???

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