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Екатерина Филиппова

6 ноя 2022 6.11.2022

OZON: Озон не возвращает деньги с баланса средств ни на какую банковскую карту!!!

Доброго дня! Мы отказались от товара, который был оплачен с озон карты от РНКО банка. Сумма 59580₽.

Озон вернул деньги на баланс средств.

Вывести с баланса средств не дают. Отправляли уже тысячу запросов, но в истории платежей статуса о выводе нет. Писали в тех поддержку, кормят завтраками. Уже почти 10 дней прошло!!!!!!!

Может эта статья как то повлияет на ускорение процесса? !!!!

Номер возвращенного заказа 36606642-R11

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Василиса Петровна

5.06.2023

Такая же ситуация! 16400 не могу вернуть на карту! От поддержки ничего не добиться. Возврат 45400949-R18. Заявку оформила 23.05.2023, а увидела я ее в балансе ОЗОН только 26.05.2023 и все. Ни денег, ни четкого ответа. ОЗОН где деньги?

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