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Анастасия Обухова

16 ноя 2022 16.11.2022

OZON отказывается возвращать деньги за бракованный товар

Здравствуйте!

28 октября я приобрела на интернет площадке магазина OZON ирригатор, спустя 10 дней использования он перестал работать. Гарантия устройства - 1 год. Я обратилась в службу поддержки OZON 16 ноября, но мне отказывают в возврате денежных средств, ссылаясь на упущенные сроки возврата товара- 7 дней. Но так как поломка произошла не по моей вине, то это товар ненадлежащего качества, по закону «О защите прав потребителей» я имею право его вернуть и получить денежную компенсацию.

Пожалуйста, помогите разобраться в ситуации.

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Ozon

16.11.2022

Анастасия, добрый день. Напишите номер заказа с ирригатором. Разберёмся подробнее в ситуации.

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Анастасия Обухова

16.11.2022 Автор

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