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Вячеслав Болотский

14 окт 2023 14.10.2023

Возврат средств за отмененный заказ на озон

Заказ номер 65596090-0053

10 октября был заказан телефон Google pixel 7, в течении 20 минут была совершена отмена заказа, в течении 72 часов деньги не вернулись на карту, хотя в приложении стоит статус об их возврате

обращение в поддержку сбера результатов не дало, указывают что средства не возвращались

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Александр Возженников

14.10.2023

Возможно озон вернул деньги на озон счёт, а не на карту, проверьте

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Петр

14.10.2023

Заказ из за рубежа?

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КакЦапля

14.10.2023

Отмена заказа кем?

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Вячеслав Болотский

14.10.2023 Автор

Мной, решил заказать другой цвет

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Ozon

14.10.2023

Вячеслав, здравствуйте. При совершении оплаты на сайте происходит заморозка необходимой суммы на 6 часов, и только по их истечении операция меняется на списание.
Так как вы отменили заказ раньше - ваш банк должен разблокировать деньги.
Уведомления о возврате в таких случаях не всегда приходят,
поэтому советуем следить непосредственно за транзакцией в приложении банка или обратиться в поддержку банка, чтобы узнать точный срок.

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