#Vox

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Александр Ефремов

27.10.2021

Почему колл-центры могут исчезнуть и как это повлияет на бизнес

О том, что голос имеет критически важное значение в восприятии информации известно довольно давно, взять лишь фразу: «главное не что мы говорим, а как», это подтверждается и исследованием Аллана Пиза, лишь 7% информации мы воспринимаем посредством слов. В случае телефонных переговоров собеседники лишаются возможности получать визуальную…

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