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17 июл 2020 17.07.2020

16.07.2020

Customer Journey Map: что это за инструмент и как с его помощью улучшить и продукт, и взаимодействие в команде

Nielsen Norman Group методично прокапывает методы и практики дизайна интерфейсов. Подсобрал все недавние статьи о создании Customer Journey Map и родственных инструментов вроде Service Blueprint.

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