6 мая в 20:37 6 мая

Альфа Банк списал деньги с карты, а платеж не прошел, 20 февраля я оплатила , до сих пор нет денег

#жалобаальфабанк

Создано уже 5 обращении, а они только отписками занимаются что денег у них нет, нет ни какой конкретики . а сумма которую списали не маленькая 168286. банк совершенно не клиентоориентированн

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Альфа-Банк

7 мая

Марина, возвращаемся с ответом.

К сожалению, мы не сможем сделать возврат по этому платежу.
Дело в том, что платёж прошёл и деньги ушли из Альфа-Банка. Туроператор не смог получить их из-за отзыва лицензии у банка Стрела, через который принимал платежи.

Мы уже отправили в банк уточнение и запрос деталей по всем платежам. Как только появятся новости, обязательно вам сообщим. Советуем также обратиться напрямую в Библио Глобус — знаем, что в некоторых случаях деньги возвращают туроператоры.

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Альфа-Банк

6 мая

Марина, приветствуем!

Хотим разобраться и помочь, но нужно побольше деталей. Уже написали вам в личку. Как всё уточним, вернёмся сюда с ответом 👌

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