Ольга Кошелева

14 ноя 2021 14.11.2021

Начну с #жалобаальфабанк

Я в шоке. Просто в шоке...25.08.2021 переводила 50 тыс из приложения тинькоф. Все прошло успешно, код 6012, комиссий нет.

Вчера, 13.11.2021 повторила операцию ровно тем же способом, альфа снял комиссию 2950. Сфига ли?! Начала разбираться: тинькоф провел операцию по тому же коду, а в альфе одни отписки: в чате не помогают, отправляют прислать все документы на почту. Как прочитала тут же у другого человека похожая проблема, только сумма больше и комиссия выше. Альфа с ним связался, просил номер обращения, которого у него нет. Как и у меня, я действовала по алгоритму, который предлагает сам альфа...но номера обращения нет и не предвидится, я так понимаю....и как с этим разбиратьсятеперь?!!!

#Жалобаальфабанк

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Альфа-Банк

14.11.2021

Ольга, здравствуйте.

Напишите, пожалуйста, в личку ваши ФИО и дату рождения, обязательно разберёмся.

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