Unlovable Squid

9 янв в 17:29 9 янв

Не решается ситуация с ошибочным треком, бездействие поддержки

#озонселлер #озон

Приветствую. Прошу обратить внимание на ситуацию в обращении №33041521

ситуация: созданному и готовому к отправке заказу на rfbs, через интегрированного перевозчика boxberry ошибочно проставлен трек номер другого, ранее доставленного отправления. у текущего нового отправления из статуса ожидает отгрузки поменялся статус на "условно доставлен" (по факту только передан на доставку) В обращении в поддержку ситуация описана и указан верный трек для нормального отображения статуса. В ответ получили отписку "ничего сделать нельзя" - как понимать данную "премиум помощь", не говоря о том, что это 100% спорная ситуация с покупателем на ровном месте.

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Анастасия Boxberry

10 янв

Добрый день.
Уточните номер заказа, пожалуйста.

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