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Владислав Истомин

23 янв 2021 23.01.2021

Ozon возвращает селлерам подержанный товар

Дикая ситуация с заказом 02854750-0148-1 в OZON. Покупатель использовал наушники-затычки (между прочим в комплекте одноразовые амбушюры), внимание, в течение двух месяцев и потом по причине того «не подошел цвет» смог их вернуть! То есть претензий по качеству нет, есть только «не подошел цвет» после двух месяцев использования наушников!

Я уже молчу о гигиенических вещах при использовании затычек… И озон возвращает нам б/у товар. В обращении #1422933 идут какие то шаблонные отписки по всей видимости от удаленного сотрудника-студента.

Стоимость наушников 50 тыс рублей.

#жалобаozon

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Николай Kosomolus

24.01.2021

Владислав, так что прописано по этому поводу в договоре с озоном? Есть хоть какие-то строки говорящие о вашей ситуации?
Есть закон и чёткие сроки, всё что придумал озон под лозунгом «лояльность», а точнее последствия, он либо берёт на себя, либо договаривается со стороной продавца-«Есть такая идея клиентов привлекать, гарантия на возврат трали-вали, вы готовы?»

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