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Владислав Истомин

23 янв 2021 23.01.2021

Ozon возвращает селлерам подержанный товар

Дикая ситуация с заказом 02854750-0148-1 в OZON. Покупатель использовал наушники-затычки (между прочим в комплекте одноразовые амбушюры), внимание, в течение двух месяцев и потом по причине того «не подошел цвет» смог их вернуть! То есть претензий по качеству нет, есть только «не подошел цвет» после двух месяцев использования наушников!

Я уже молчу о гигиенических вещах при использовании затычек… И озон возвращает нам б/у товар. В обращении #1422933 идут какие то шаблонные отписки по всей видимости от удаленного сотрудника-студента.

Стоимость наушников 50 тыс рублей.

#жалобаozon

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Andrew Roma

24.01.2021

Пишите им досудебную претензию, пусть возмещают убытки, а деньги вычитают с того, кто этот возврат обратно принял. Они там совсем с ума сошли - набрали студентов в тех. Поддержку, которые отвечают как попугаи - одни и те же шаблоны... нам вообще товар ломанный от клиентов возвращают... Мы говорят идём на встречу клиентам...

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Владислав Истомин

24.01.2021 Автор

Да, отвечают шаблонами 99%

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