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Михаил Сурнов

30 сен 2021 30.09.2021

«Яндекс.Такси» необоснованно снизил рейтинг

Рейтинг был 4,957, благодаря этому был повышенный приоритет, соответственно получал больше заявок. Сегодня утром приложение начало притормаживать и несколько раз показывало разный рейтинг, то 4.957, то 4.947.

В истории оценок за последние дни нет ни плохих оценок, ни даже 4 звёзд, только пятёрки. Поддержка, естественно говорит, что помочь ничем не может, и все зависит от оценок пользователя. На вопрос о том, что оценок не было плохих, отвечают тем же самым, видимо через бота я так и не пробился.

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Василий Белогородов

30.09.2021

Подобная ситуация может возникнуть в случае, если стало больше людей с более высоким рейтингом относительно вашего или произошла смена алгоритма, иными словами произошел глобальный пересчет. Притормаживание намекает как раз на подобное.

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Евгений Петров

30.09.2021

Оба варианта мимо.

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