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キルボルガリン

2 дек 2021 2.12.2021

«Альфа-банк» доставляет карту, самостоятельно вскрывая конверт, в котором видно все данные

Заказываю новую карту взамен кончившейся. Сотрудник привозит конверт с картой и документом и получении внутри, предлагает подписать. При этом конверт уже вскрытый, карта у него в руках. На вопрос - почему так - отвечает,: какая разница, я же их и запаковываю.

От карты я отказываюсь, блокирую в приложении. В чате поддержки оператор пишет типичный для Альфы бред, вообще не вчитываясь в вопрос: не волнуйтесь, мошенники не получат доступа к вашим данным.

Альфа, что с вами происходит?

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Альфа-Банк

2.12.2021

Здравствуйте.

Согласны, конверт с картой и договором должен вскрывать только сам клиент. По другому это работать не должно.

Напишите, пожалуйста, ваши ФИО и дату рождения в личку. Проверим работу сотрудника и поможем получить новую карту 👌

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キルボルガリン

2.12.2021 Автор

Написал в личку. Ожидаю ответа по существу, а не очередной отписки очередного безымянного клоуна.

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Альфа-Банк

2.12.2021

Спасибо, обязательно разберёмся 🙏

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