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Ульяна Зорина

4 янв 2022 4.01.2022

Озон не возвращает деньги и обманывает покупателей

Здравствуйте ,заказала колонку jbl extreme 3 за 10 тысяч рублей на озон Глобал 8 ноября ,должна была быть доставка 20 декабря,пришла вчера,оказалась подделкой,в службе поддержки сообщают что я должна связаться с продавцом ,уточнить адрес и отправить посылку за СВОЙ СЧЁТ В КИТАЙ!Продавец не отвечает и все товары удалил с ozon!Я хочу вернуть свои деньги!!!!!

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Ozon

6.02.2022

Ульяна, добрый день. Видим, что возврат уже значительное время в пути. Сейчас посылка на таможне. Вы можете открыть спор, нажав в личном кабинете во вкладке "Мои возвраты" соответствующую кнопку. В рамках этого арбитража мы дополнительно проверим информацию по возврату.

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Ульяна Зорина

6.02.2022 Автор

Да ,конечно

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